10 Essentials for a successful online store
8. Management
Keeping control of your orders helps you deliver great service.
Control With Ease
- You should get an email when a sale comes through with the details (excluding credit card) - this allows you to action it promptly.
- Your site should have a pending list of orders that you can access online and manage.
- You should be able to change the status of orders. For example, from pending to in progress, on hold or back order.
- Managing your orders helps you stay in control, gives you peace of mind that you are on top of things and lets you respond to queries quickly.
